FAQ – European Road Moves
How long does the move take?
Typically 1–2 weeks to and from Western Europe, and 2–3 weeks to other European destinations.
What is combination transport?
Your belongings are transported together with other customers’ shipments to optimize logistics and reduce costs.
What is the alternative to combination transport?
Solo transport is more expensive but allows for greater (though not absolute) certainty regarding pick-up and delivery dates.
How far in advance should we confirm the move?
At least 14 days before the packing date – preferably earlier, especially during peak season.
Why has the price increased since my last move?
Costs have risen across the board, and pricing also depends on season, volume, and access conditions.
When is peak season in the moving industry?
Typically from mid-July to mid-September.
Is it cheaper if I pack myself?
No, the price is the same. For customs, insurance, and safety reasons, we must inspect and repack all boxes if needed.
Can you store my belongings if my new home isn’t ready?
Yes, we offer flexible storage solutions.
How does insurance work during the move?
We can arrange all-risk transport insurance. Note: damages from self-packing are not covered.
Can I change my moving date after confirmation?
Yes, we will always try to accommodate changes depending on availability.
FAQ – FCL (Full Container Load) Moves
What is FCL moving?
FCL means your belongings are packed into a dedicated container that is not shared with others.
How does the FCL process work?
Your items are packed and sealed in a container. Once documentation is ready, the container is booked on the next available vessel.
What are the benefits of FCL?
Dedicated space, better control, and higher security.
Can the route change during transit?
Yes, the shipping line may adjust the route due to weather, port congestion, or logistics.
How is customs clearance handled?
The container must go through customs upon arrival. Timing varies, and we keep you updated.
When will my container arrive?
We provide an estimated time of arrival (ETA), but factors like route changes and port congestion may affect it.
What happens in case of delays?
We will keep you informed and work to minimize any delays.
When will the container be delivered?
After customs clearance, the container will be delivered—provided access conditions allow it.
Can I track my container?
Yes, you will receive tracking information and a link to monitor your container’s progress.
What documents are required?
Typically: passport copy, work/residence permit, and housing contract. We advise based on your destination.
Is insurance necessary?
It’s not mandatory, but highly recommended.
What are demurrage and detention?
Fees may apply if the container stays too long at the port or is not returned on time—e.g., if documents are missing.
Smart.
Technology and data are at the forefront of every move. Before we reach, we check the research.
Helpful.
Everything we do is done with the intent of solving a problem being supportive, or simply showing that we care.
Human.
Embrace the uniqueness and diversity of people, experiences, and perspectives. Act with courage, honesty, & integrity.
Responsible.
Serve as a positive change agent in society and proactively contribute to the sustainability of our planet.
Global footprint
As a leading global moving services and relocation management company, we bring together personalized program solutions, expansive global reach, innovative technology and an unmatched supply chain to transform businesses of all sizes and empower talent moving to their next opportunity.
Our certifications
Our goals and quality system are a compulsory part of our introduction and training plan for all new employees. This includes an introduction to the entire system and focus on the processes that are most relevant to their area of expertise.
